Terms and conditions for any type of Event run by Swish Kids

These terms and conditions relate to a contract between Swish Kids and you the client, who has contracted our services to operate an event on a said date. It is to be assumed that the information on the accompanying booking confirmation form which has all of the clients information, date of function and inclusions etc on it, is the document that directly relates to the information in these terms and conditions.

Confirmation of booking

Once the online form has been completed, an email will be sent to you, and Swish Kids Customer Care. A staff member will contact you to confirm your booking, and to arrange for a deposit payment of your event. If, when confirming the booking certain suppliers, venues, facilities or third parties cannot guarantee what the client is expecting, Swish Kids have five business days to inform the client. If a suitable compromise is not available or agreed too, then in this instance only, both parties can terminate this contract without penalty.

Deposit, Payment and Cancellation

A deposit will be taken to secure any booking. Until a deposit has been received nothing will be finalised or confirmed. This is normally a 25% deposit but may vary and will be advised at the time of booking. For luxury items, a further 25% may be required. Swish Kids will take full and final payment 10 days before the date of the event which is also when final numbers must be confirmed. If on the day there are extra people than has been specified previously, Swish Kids reserves the right to charge a per person cost in addition to any amounts already taken.

We request all payments to be done via a direct transfer; otherwise a 3% commission will be applied to any payments made via credit card. 4% will be applied to all AMEX transactions.

If you have to cancel or amend the booking then the following applies: - Outside of 4 weeks no charge*, within 4 weeks but more than 10 days, 50% charge. For bookings cancelled/amended within 10 days, the full amount of the function will be charged. Unless specifically stated otherwise by you the client, the credit card number provided will have any cancellation fees or extra costs taken directly from that within three business days post event/cancellation but you the client will be advised prior to any monies being taken.

* the deposit is non refundable unless at the discretion of Swish Kids only

Guests

You understand that the number of guests as stated in the confirmation form is the minimum number of guests you will be charged for. For certain activities this is the required number of people to operate the activity at the rate quoted. You will confirm the final number of guests at least ten days prior to the activity date, but no refund will be due if the numbers fall below the minimum number stated by you the client, in the lead up to the Event. In addition, if numbers are amended within 10 days then no refunds will be due when compared to the final number that was confirmed ten days out.

Indemnity

You understand that Swish Kids will strive to ensure the successful execution of your party, but that there are external factors outside of Swish Kids influence which could adversely affect your activity including, but not limited to: acts of god, weather, the failures of third parties etc. Swish Kids will not be held responsible or liable for any illness, accident, injury or death to any persons as a result of the confirmed activity. Swish Kids reserves the right to use any images, written correspondence or video, capturing the function, for future marketing, website or promotional use.

Bond and Security

Swish may at times use items or equipment that is part of an event. It is accepted that upon confirming booking the client accepts responsibility of the safe return/use of all equipment and agree to any costs associated with repair (or replace if damage is deemed that bad) if any of the said items/equipment is damaged at the end of the function. All items will be tested within one week of the function finishing and any issues advised directly to the client. However a credit card number is required to be used in the instance of broken/malfunctioning equipment but you the client will be advised prior to any monies being taken.